Terms and Conditions

What is this?

The Terms of Service (TOS) are the rules and regulations that specify guidelines for using our services. Use of our services is subject to these terms. Please read them carefully and ensure that you understand and agree to all parts. Use of Helpfulwebhosting’s services implies agreement with these terms.

Questions?

Any questions regarding this agreement should be sent to Helpfulwebhosting’s sales department prior to signing up for service.

Who are helpfulwebhosting?

helpfulwebhosting is owned and run by a company called 1827 Ltd. You will sometimes see ‘1827’ (or ‘1827 t/a helpfulwebhosting’) on important documents like contracts and invoices. If you need to contact us by post, you can write to 1827 Ltd, 35 Ballards Lane, London, N3 1XW. You can reach us by phone by calling +44 20 7193 0174 or by e-mail by writing to admin@helpfulwebhosting.com. Our ‘hello’ home page page provides other ways to get in contact too.

Terms of Service

Helpfulwebhosting provides web hosting to people all around the world. We have the responsibility to protect each client and provide them with the best service possible. The following guidelines were designed to ensure that our services remain of the utmost quality. Please read carefully before ordering and/or using helpfulwebhosting services.

Resource Usage Policy

The helpfulwebhosting Resource Usage Policy is an extension of the Terms of Service containing more specific utilisation policies. Please make sure you are in agreement with its points and conditions before signing up for or using helpfulwebhosting’s services. Contact our sales department for any clarifications. Link: Resource Usage Policy

Content

All services provided by helpfulwebhosting may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any UK law is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, or material protected by trade secret and other statute. The subscriber agrees to indemnify and hold harmless helpfulwebhosting from any claims resulting from the use of the service which damages the subscriber or any other party. Note: Pornography and sex-related merchandising are prohibited on any helpfulwebhosting server. This includes sites that may infer sexual content, or link to adult content elsewhere. This is also true for sites that promote any illegal activity or content that may be damaging to helpfulwebhosting servers or any other server on the internet. Links to such materials are also prohibited. Contact our sales department for any clarifications.

Examples of non-acceptable content

• Pirated software

• Bulk Email related products

• Pornography/Nudity/Adult Content

• Hacking/cracking related websites

• Warez and/or copyrighted MP3s or films

• Material illegal under UK or US law

• Sites containing or linking to material that may be considered detrimental to the public health, safety, or welfare. (Such as, but not limited to: Anarchists Cookbook, bomb making, weapon information, or anything else that may be considered detrimental or illegal.)

helpfulwebhosting will be the sole arbiter as to what constitutes a violation of this provision, and reserves the right to deactivate and remove any site at any time for any reason without refund.

Copyright Violations

helpfulwebhosting will respond to all reports of infringement that are formatted in accordance with the Digital Millennium Copyright Act and any other applicable copyright laws. Notices of infringement that do not comply with this act will not be processed. We will act in accordance with the DMCA when handling infringement reports.

System Resource Usage

If helpfulwebhosting’s system administration team determines that an account is utilising an unacceptable amount of system resources, helpfulwebhosting may temporarily deactivate the account in question.

If helpfulwebhosting’s staff deems necessary, an eviction notice may be sent to the customer of an offending account providing them with ten (10) days in which to either upgrade to a dedicated server or locate a new provider. This only occurs in extreme cases; helpfulwebhosting will do all it can to assist customers prior to this scenario.

helpfulwebhosting will be the sole arbiter as to what constitutes a violation of this provision. Because of the nature of this provision, each account will be considered and analysed individually. Link: Resource Usage Policy

Backups

helpfulwebhosting performs regular backups of servers; however, these backups are for helpfulwebhosting’s administrative purposes only, and are in NO WAY GUARANTEED!

Customers are responsible for maintaining their own backups on their own personal computers. helpfulwebhosting does not provide any sort of compensation for lost or incomplete data in the event that backups do not function properly (even if the malfunction was due to negligence on helpfulwebhosting’s part).

We will do our best to ensure complete and accurate backups, but assume no responsibility for this duty. Always back your site up to your personal computer!

We make no guarantees about the availability of backups.

Unsolicited Email (SPAM)

SPAMing, or the sending of unsolicited email, from a helpfulwebhosting server or using a return email address that is maintained on a helpfulwebhosting server is STRICTLY prohibited.

Using SPAM to advertise a site hosted on helpfulwebhosting’s network also constitutes as a violation of this provision. helpfulwebhosting will be the sole arbiter as to what constitutes a violation of this provision.

Sites found to be in violation of our SPAM policies will be immediately deactivated and no refund will be issued.

Help us STOP SPAM! Please email abuse@helpfulwebhosting.com immediately to report a violation of our SPAM policies.

Support Abuse

We think manners are important. At helpfulwebhosting, we always treat our customers with the utmost respect. In return, we expect the same from you. If our staff feels that you are consistently addressing them in a demeaning or rude manner, your account may be suspended and you may be asked to take your business elsewhere. In the event that we terminate service for support abuse, customers will be given ten (10) days notice to find a new host. A pro-rated refund may be issued on a case-by-case basis.

Server Abuse

Any attempts to undermine or cause harm to a helpfulwebhosting Internet Solutions server or customer of helpfulwebhosting is strictly prohibited. helpfulwebhosting will be the sole arbiter as to what constitutes a violation of this provision. Accounts found in violation of this provision will be subject to immediate account deactivation without refund. helpfulwebhosting will turn all available information about abuse incidents, including customer contact data, over to the proper authorities and press charges.

Technical Support Boundaries

helpfulwebhosting provides technical support for YOU that encompasses within our area of expertise only. Such expertise includes assistance, troubleshooting, and debugging of our cPanel control panel interface, servers within our immediate responsibility and any other hosting related issues.

helpfulwebhosting will help YOU in the installation of wordpress application modules and templates. We will provide assistance in making sure any EasyApps applications that are installed through the cPanel control panel interface are installed as directed.

Domain Name Registration

YOU agree to pay helpfulwebhosting the current amount set forth in the helpfulwebhosting price schedule for the initial registration of the domain name and, should YOU choose to renew the registration, subsequent renewals of the registration. All fees are non-refundable, in whole or in part, even if YOUR domain name registration is suspended, cancelled or transferred prior to the end of YOUR then current registration term. Refunds may occasionally be offered at the discretion of the management.

helpfulwebhosting reserves the right to change fees, surcharges, renewal fees or to institute new fees at any time, for any reason, at its sole discretion.

YOUR requested domain name will not be registered unless and until we receive actual payment of the registration fee, and have confirmed YOUR registration in an email from helpfulwebhosting to the email address indicated in YOUR registration application.

In the event of a chargeback by a credit card company (or similar action by another payment provider allowed by helpfulwebhosting) in connection with the payments of the registration fee for YOUR domain name registration, YOU agree and acknowledge that the domain name registration shall be transferred to helpfulwebhosting as the paying entity for that registration to the registry and that we reserve all rights regarding such domain name including, without limitation, the right to make the domain name available to other parties for purchase.

helpfulwebhosting will reinstate YOUR domain name registration solely at helpfulwebhosting’s discretion, and subject to our receipt of the initial registration or renewal fee and our then-current reinstatement fee.

Transfer domain registrar to helpfulwebhosting YOU agree to pay helpfulwebhosting prior to the effectiveness of the desired domain name transfer request, the then-current amount set forth in the helpfulwebhosting price schedule for the initial transfer request of the domain name.

YOU agree and acknowledge that the domain name transfer will fail, and all fees are non-refundable, for the following reasons, but not limited to:

No response from the Registered Name Holder or Administrative Contact

Domain name in Registrar Lock Status

Domain name registration period time expires or other constraints, other than during the first 60 days of initial registration or during the first 60 days after a registrar transfer

helpfulwebhosting reserves the right to change fees, surcharges, renewal fees or to institute new fees at any time, for any reason, at its sole discretion.

YOUR requested domain name will not be registered unless and until we receive actual payment of the registration fee, and have confirmed YOUR registration in an email from helpfulwebhosting to the email address indicated in YOUR registration application.

Transfer domain registrar away from helpfulwebhosting.

helpfulwebhosting reserves all rights, without limitation, to reject the domain name transfer request for the following reasons, but not limited to:

No response from the Registered Name Holder or Administrative Contact

Domain name in Registrar Lock Status and there is no request from Registered Name Holder or Administrative Contact for the status change

Domain name registration period time will be expiring in less than 60 days or other constraints, other than during the first 60 days of initial registration or during the first 60 days after a registrar transfer YOU agree and acknowledge that the failure or success of a domain name transfer will be his/her sole responsibility, and helpfulwebhosting will not be held liable for the failure of a domain name transfer for any reason.

Payment Policies

All accounts are set up on a pre-pay basis. All pricing is guaranteed for the term of pre-payment. helpfulwebhosting reserves the right to change prices at any time, unless other terms have been agreed upon. Any account not brought current within a week (7 days) of e-mail notice or exceeding this time frame in any way is subject to suspension. YOU are responsible for all fees owed on the account from the time it was established to the time that YOU notify helpfulwebhosting to request for termination of services. All payments are in GBP (pounds sterling).

Cancellation of Service

helpfulwebhosting reserves the right to cancel a service at any time. All fees paid in advance of cancellation will be pro-rated and paid by helpfulwebhosting if we institute our right of cancellation.

helpfulwebhosting’s webhosting package is backed by a 7-day money back guarantee. If YOU are not completely satisfied with our services or support within the first 7 days of YOUR contract, YOU will be given a full refund of the contract amount excluding setup fees, domain registration fees, add-on/upgrade fees and overages. If you cancel within 7 days, your site will be deleted immediately. Our initial agreement is for one year, after which time you can give 30 days notice and your site will be deleted. Refunds may occasionally be offered at the discretion of the management.

Failure to Follow Policies

Failure to fully comply with these terms is grounds for account suspension and/or deactivation (with or without refund, subject to helpfulwebhosting’s discretion). Any accounts and/or servers contained within helpfulwebhosting’s network must adhere to the above policies. We reserve the right to remove any account without prior notice. If we deactivate your account for violating policy, you will forfeit your rights to a refund–and none will be given. No refunds for advanced payment. However. refunds may occasionally be offered at the discretion of the management. Our normal policy is a warning first, and account deactivation the second offense, but no warning is required. helpfulwebhosting reserves the right to deactivate and remove any site hosted on our servers that contains any content that it deems in its sole discretion to be unacceptable, undesirable or contraindicated.